I booked a flight and a hotel through Travelocity. I had to cancel the trip. I’m prepared for the penalty associated with re-booking the ticket for another flight another day. What I hadn’t counted on was the over twenty minutes on hold (so far) that I would experience trying to cancel the hotel reservation through Travelocity. “Steve,” a nice enough young man from India I believe, took my information as we battled static on the circuit, my own poor hearing and his distinctive pronunciation. Eventually we had worked through to the point where Steve had to transfer me to the Package desk. Since then, I’ve been on hold with the most amazing prattle going on in the background. It’s as if they think I’ll listen to the twenty-five minutes of information they’ve dispensed so far and obviate my need for an agent.
Not.
I just want to cancel the hotel room and pay their absurd $10 fee for the privilege.
No more Travelocity for anything besides cars and planes. Buh-bye Travelocity!
Thirty minutes now, and counting…
Technorati Tags: buh-bye, Travelocity sucks
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