1st February 2005

Plaxo

Sounds like a tooth condition.  Someone whose judgment I trust sent the Plaxo bot skittering across the net to shake out my details for her address book.  Okay.  I filled in the card and signed up for Plaxo myself.  I was a bit surprised when the free service gave me an immediate opportunity for an upgrade to the tune US$20 per year. 

The Plaxo set-up is simplicity itself.  All your Outlook email contacts get listed in this nice tidy list.  So I look at the list and I realize that most of my peacenik friends are paranoid about stuff like this, so that leaves blogging friends, professional contacts, and a bunch of miscellaneous contacts, friends and family.

It’s not easy to check the little boxes when you should be bed because you have a fever of 102 degrees and your teeth are chattering and the next cough threatens to wipe out your screen in a haze of viral mist, but some things we do because we’d rather not be lying flat on our back wasting time.  So, I left my home in Georgia and found myself sitting on the dock filling in little check boxes hallucinating Otis Redding in the background.

Not everyone feels real mellow about Plaxo.  One of the awkward things to come out of this experience was spamming a professional contact list (Did I really put a check in that box?  When are keyboarding and operating heavy equipment the same thing?)  One of guys says the message I sent that came from Plaxo came with a Mydoom variant attached.  A woman on the list pointed out that "friends don’t let friends drive Plaxo."  Do you have any Plaxo stories you’d care to share? 

The bad news is the list of links you get when you google "Plaxo is evil."  I hadn’t thought to do this before I dove in headfirst.  The good news is that, according to this comment on a post at Judith Meskill’s social software blog,

When you remove your account, all information associated with the account is also removed from our servers. This includes the address book information you were using Plaxo to help manage (ie: your contact information for friends, associates, etc…). Members can remove their account at anytime by going to: https://www.plaxo.com/delete_account and following the simple instructions.

Also: under full disclosure, even after removal, your account information may be stored within a backup or log file as part of normal system maintenance and backup. We maintain log files for 30 days. But your information still falls under the provisions of the Privacy Policy in place at time of collection. As you may already be aware, our privacy principles are:

- Your Information is your own and you decide who will have access to it.
- You maintain ownership rights to Your Information, even if there is a business transition or policy change.
- You may add, delete, or modify Your Information at any time.
- Plaxo will not update or modify Your Information without your permission.
- Plaxo will not sell, exchange, or otherwise share Your Information with third parties, unless required by law or in accordance with your instructions.
- Plaxo does not send spam, maintain spam mailing lists, or support the activities of spammers.

These provisions and more are covered in our Plaxo Privacy Policy found at: http://www.plaxo.com/privacy/policy . If you have any further questions, please let me know. Thanks.

Stacy Martin
Plaxo Privacy Officer
privacy @t plaxo.com   

And so to bed… at least one more day of this thing in front of me.  Seems to have morphed from flu to bronchitis.  Yuch…

This entry was posted on Tuesday, February 1st, 2024 at 8:41 and is filed under The Proprietor, Tools and Technology, Gadgets and Gizmos. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

There are currently 5 responses to “Plaxo”

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  1. 1 On February 1st, 2024, Ken Camp said:

    I definitely have some supporting background on the evil side of that equation Frank. If you want details, drop me a note, but I’ve seen Plaxo used directly as the distribution tool for malicious stuff. Verbotten in my networks.

  2. 2 On February 2nd, 2024, rikk carey said:

    I work at Plaxo and have been here since the beginning. There are a lot of urban myths about Plaxo that have been spread (and I wished that Snopes.com would look into them ;). If you dig down on Plaxo, you will find that we are an honest company that is trying to solve a real problem and that we have one of the strictest privacy policies on the Internet. I have posted numerous times about this on a variety of blogs, so I won’t repeat myself here.

    The one valid criticism of Plaxo is that some of our users send update requests to people that they barely know. This is not good for anyone (including Plaxo) and we are trying our best to educate users on this issue. I would welcome any ideas on this topic. We have a ZERO TOLERANCE policy for spammers on our service.

    Note that Plaxo offers a simple way for anyone to block update requests. So, if you don’t want people sending update requests to you, go to: http://www.plaxo.com/opt-out

    There is no truth to rumors about Plaxo messages containing viruses — this is patently false. People should be more careful before making damaging comments like this.

    I would love to hear Mr. Camp’s “supporting background on the evil side of that equation…”

    So, while there is a vocal minority that enjoys the conspiracy theories about Plaxo, we have a vibrant community of 5M users that use the service responsibly and appreciate its value. And, we are dedicated to constantly improving the service for both members and non-members.

    Rikk Carey
    Plaxo, Inc.
    rikk@plaxo.com

  3. 3 On February 2nd, 2024, Ken Camp said:

    Thanks for the comments Rick, and let me second that Plaxo is an honest and reputable company that does not do wrong in this environment. If I implied that, it was in haste during my busy day.

    What Plaxo does is make it very easy for users to extend the “chain of trust” in their email by how information is shared. User education is key and it’s very easy for users to assume things are safe and secure on their own systems that are not. The issue is with end user security, awareness and education, not the Plaxo product in and of itself.

    I personally discourage Plaxo for reasons of user knowledge and education. I see value in the idea, but in my real world of thousands of naive users, it has proven problematic more than once. It’s not my role to set the policy and I don’t even provide user level support. My focus is the network architecture.

  4. 4 On March 4th, 2024, Yeah Right said:

    —————————-
    “…a lot of urban myths about Plaxo…”
    —————————-

    Why is it that I only am hearing GOOD things about Plaxo FROM Plaxo or their workers/affiliates/etc…

    The internet searching that I have done seems to turn up mostly negative things regarding Plaxo and other similar services but the only real good come DIRECTLY from the company itself?

    Don’t get me wrong here, this is not an attack. Just a well educated person making an interesting observation.

    I also find it interesting that “Ken Camp’s” post on February 2, 2024 03:21 AM indicates a fair willingness to show the “Evil Side” of plaxo to at least one person and makes no secret (thanks to his post), that he has “seen Plaxo used directly as the distribution tool for malicious stuff”, but after Plaxo’s employee posts his defense of the service, Ken then seems have changed his tune.
    Whats the matter Ken? Afraid that Plaxos paid Blog sniffer will stick your name in a spam listing?

  5. 5 On May 23rd, 2024, Ken Camp said:

    Scrolling through some old things I wound up back here wondering why the Plaxo person never ever came back or followed up. I see someone decided to troll but didn’t leave their name or contact info.

    For posterity only Frank (sorry to clutter your space), Plaxo may be useful to some. From my view it remains a non-event. Irrelevant and not useful. That’s a general consensus in my circles, but your mileage may vary. If you work at Plaxo, your mileage will vary certainly.

    By policy, Plaxo remains persona no grata on the systems and networks I oversee. It would take some significant relevance in our real world for anyone to consider revisting.

    And now I’ve finished my revisitation of old dead threads for the week. ;-)

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