Comments on: Birch Point Resort: Hayward, Wisconsin — customer complaint

By: Maurice

Maurice — Fri, 24 Apr 2024 20:26:56 +0000

Owning a lodging facility myself and also dealing with sales and contracts I know how how things can change overnight. The Swansons were caught between a rock and a hard spot and so were you as you as a guest. All there reservations for that unit were taken from them and locked up. Unfortunate indeed.
I have stayed at this resort several times now and all runs smoothly, enjoyed ourselves tremendously and have told our friends to stay there as well.
Sorry for everyone’s troubles.

By: Sandy Nelson

Sandy Nelson — Thu, 27 Sep 2024 02:52:02 +0000

Being “hard headed” or having “tunnel vision” is no excuse for knowingly duping a hardworking widow out of $650. He had an opportunity to display true customer service but it is apparent that he has no clue what that is. Sandy Nelson IS my real name!!

By: John Zappo

John Zappo — Tue, 19 Jun 2024 22:02:05 +0000

Not my real name….

I’m not here to defend Tom and Sheila Swanson… Tom is well intentioned but should not be in the service industry as there is no grey for him, only black and white. He made a mistake with Sandy and in his “way”, decided not to deal with it. He is very hard headed but really wants to succeed to the point that he has tunnel vision.

The resort is nice but he only has a rental management contract for a few cabins. He has a lot of boats for rent that are in nice shape. The best part of BPR is the food – Sheila is an incredible cook. The food is totally hand made the day of. The Swedish Rye Bread she makes is to die for. Her desserts are incredible.

I’m sorry there was a bad experience – I think that probably Tom thought he was getting the contract for those units but he didn’t. The MN/WI resorts are dying because they can’t make enough money to stay open and its too bad this happened.

I don’t doubt the CofC in Hayward has negative things to say about Tom – they came from “the cities” and are not native to the area. If you aren’t “From There”, you aren’t going to get anywhere.